{"course":{"productid":36665,"modality":1,"active":true,"language":"en","title":"Workspace ONE Troubleshooting","productcode":"WOT","vendorcode":"OM","vendorname":"OMNISSA","fullproductcode":"OM-WOT","courseware":{"has_ekit":false,"has_printkit":true,"language":""},"url":"https:\/\/portal.flane.ch\/course\/omnissa-wot","objective":"<ul>\n<li>Summarize the basic troubleshootingmethodology.<\/li><li>Outline common troubleshooting techniques in the Workspace ONE UEM console.<\/li><li>Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.<\/li><li>Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.<\/li><li>Outline common application management troubleshooting techniques in the Workspace ONE UEM console.<\/li><li>Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.<\/li><li>Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.<\/li><\/ul>","essentials":"<p>Recommended:<\/p>\n<ul>\n<li>A working knowledge of OmnissaWorkspace ONE UEM infrastructure<\/li><li>A background in End-User Computing<\/li><li>Completed <span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/en\/course\/omnissa-wodam\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Workspace ONE Deploy and Manage <span class=\"fl-prod-pcode\">(WODAM)<\/span><\/a><\/span> course<\/li><\/ul>","audience":"<p>Intermediate to advanced practitioners that support Workspace ONE UEM environments.<\/p>","contents":"<h5>1 Course introduction<\/h5><ul>\n<li>Introductions and course logistics<\/li><li>Course objectives<\/li><\/ul><h5>2 Workspace ONE foundations<\/h5><ul>\n<li>Navigating and customizing the console<\/li><li>Workspace ONE UEM console foundations<\/li><li>Workspace ONE Hub Services<\/li><li>Workspace ONE UEM accounts<\/li><\/ul><h5>3 Workspace ONE architecture<\/h5><ul>\n<li>Workspace ONE &amp; modern SaaS architecture<\/li><li>Workspace ONE UEM architecture<\/li><li>Additional Workspace ONE components<\/li><li>Workspace ONE example use cases<\/li><\/ul><h5>4 Fundamentals of troubleshooting Workspace ONE UEM<\/h5><ul>\n<li>Software troubleshooting and support methods<\/li><li>Core components topology<\/li><li>Integrated components topology<\/li><li>Workspace ONE UEM log files<\/li><\/ul><h5>5 Workspace ONE UEM console troubleshooting<\/h5><ul>\n<li>Workspace ONE UEM troubleshooting overview<\/li><li>Group management and assignment<\/li><li>System settings and roles<\/li><li>Analytic events<\/li><li>Collecting and analyzing Workspace ONE UEM logs<\/li><\/ul><h5>6 Integration troubleshooting<\/h5><ul>\n<li>Integration overview<\/li><li>AirWatch Cloud Connector<\/li><li>Directory Services integration<\/li><li>Directory Users and Groups synchronization<\/li><li>Certificate Authority integration<\/li><li>Omnissa Access and Workspace ONE Intelligent Hub<\/li><\/ul><h5>7 Endpoint troubleshooting<\/h5><ul>\n<li>Endpoint topology overview<\/li><li>Tools and resources for troubleshooting<\/li><li>Workspace ONE Assist<\/li><li>Troubleshooting common issues<\/li><\/ul><h5>8 Application troubleshooting<\/h5><ul>\n<li>Applications overview<\/li><li>Configuration review<\/li><li>Tools and resources for troubleshooting<\/li><li>Public applications<\/li><li>Internal applications<\/li><li>Purchased applications<\/li><\/ul><h5>9 Unified Access Gateway and Edge services troubleshooting<\/h5><ul>\n<li>Unified Access Gateway architecture overview<\/li><li>Unified Access Gateway configuration review<\/li><li>Tools and resources for troubleshooting<\/li><li>Content Gateway on Unified Access Gateway<\/li><li>Workspace ONE Tunnel on Unified Access Gateway<\/li><\/ul><h5>10 Email troubleshooting<\/h5><ul>\n<li>Email architecture overview<\/li><li>Email profile configuration review<\/li><li>Tools and resources for troubleshooting<\/li><li>Workspace ONE Secure Email Gateway on Unified Access Gateway<\/li><li>PowerShell integration<\/li><\/ul>","summary":"<p>Delivered by an OmnissaCertified Instructor, the Workspace ONE UEM: Troubleshooting course provides commoninfrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to identify root causes.<\/p>","objective_plain":"- Summarize the basic troubleshootingmethodology.\n- Outline common troubleshooting techniques in the Workspace ONE UEM console.\n- Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.\n- Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.\n- Outline common application management troubleshooting techniques in the Workspace ONE UEM console.\n- Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.\n- Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.","essentials_plain":"Recommended:\n\n\n- A working knowledge of OmnissaWorkspace ONE UEM infrastructure\n- A background in End-User Computing\n- Completed Workspace ONE Deploy and Manage (WODAM) course","audience_plain":"Intermediate to advanced practitioners that support Workspace ONE UEM environments.","contents_plain":"1 Course introduction\n\n\n- Introductions and course logistics\n- Course objectives\n2 Workspace ONE foundations\n\n\n- Navigating and customizing the console\n- Workspace ONE UEM console foundations\n- Workspace ONE Hub Services\n- Workspace ONE UEM accounts\n3 Workspace ONE architecture\n\n\n- Workspace ONE & modern SaaS architecture\n- Workspace ONE UEM architecture\n- Additional Workspace ONE components\n- Workspace ONE example use cases\n4 Fundamentals of troubleshooting Workspace ONE UEM\n\n\n- Software troubleshooting and support methods\n- Core components topology\n- Integrated components topology\n- Workspace ONE UEM log files\n5 Workspace ONE UEM console troubleshooting\n\n\n- Workspace ONE UEM troubleshooting overview\n- Group management and assignment\n- System settings and roles\n- Analytic events\n- Collecting and analyzing Workspace ONE UEM logs\n6 Integration troubleshooting\n\n\n- Integration overview\n- AirWatch Cloud Connector\n- Directory Services integration\n- Directory Users and Groups synchronization\n- Certificate Authority integration\n- Omnissa Access and Workspace ONE Intelligent Hub\n7 Endpoint troubleshooting\n\n\n- Endpoint topology overview\n- Tools and resources for troubleshooting\n- Workspace ONE Assist\n- Troubleshooting common issues\n8 Application troubleshooting\n\n\n- Applications overview\n- Configuration review\n- Tools and resources for troubleshooting\n- Public applications\n- Internal applications\n- Purchased applications\n9 Unified Access Gateway and Edge services troubleshooting\n\n\n- Unified Access Gateway architecture overview\n- Unified Access Gateway configuration review\n- Tools and resources for troubleshooting\n- Content Gateway on Unified Access Gateway\n- Workspace ONE Tunnel on Unified Access Gateway\n10 Email troubleshooting\n\n\n- Email architecture overview\n- Email profile configuration review\n- Tools and resources for troubleshooting\n- Workspace ONE Secure Email Gateway on Unified Access Gateway\n- PowerShell integration","summary_plain":"Delivered by an OmnissaCertified Instructor, the Workspace ONE UEM: Troubleshooting course provides commoninfrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to identify root causes.","version":"1.0","duration":{"unit":"d","value":3,"formatted":"3 days"},"pricelist":{"List Price":{"GB":{"country":"GB","currency":"GBP","taxrate":20,"price":3675},"SE":{"country":"SE","currency":"EUR","taxrate":25,"price":3300},"SI":{"country":"SI","currency":"EUR","taxrate":20,"price":3300},"DE":{"country":"DE","currency":"EUR","taxrate":19,"price":3300},"CH":{"country":"CH","currency":"CHF","taxrate":8.1,"price":3300},"AT":{"country":"AT","currency":"EUR","taxrate":20,"price":3300}}},"lastchanged":"2026-03-26T16:34:54+01:00","parenturl":"https:\/\/portal.flane.ch\/swisscom\/en\/json-courses","nexturl_course_schedule":"https:\/\/portal.flane.ch\/swisscom\/en\/json-course-schedule\/36665","source_lang":"en","source":"https:\/\/portal.flane.ch\/swisscom\/en\/json-course\/omnissa-wot"}}