{"course":{"productid":32477,"modality":1,"active":true,"language":"en","title":"Lean Sigma and Kaizen \u2013 For Project and IT Service Management","productcode":"LSK","vendorcode":"MP","vendorname":"Management & Professional Skills","fullproductcode":"MP-LSK","courseware":{"has_ekit":false,"has_printkit":true,"language":""},"url":"https:\/\/portal.flane.ch\/course\/mp-lsk","objective":"<p>You will have a basic understanding of how Lean Six Sigma and Kaizen works and how to apply it when working on a project or in an IT Service Desk.<\/p>","essentials":"<p>None<\/p>","audience":"<p>Employees working in a startup, on projects, or on an IT service desk.<\/p>","contents":"<ul>\n<li>What is Six Sigma<\/li><li>Define, Measure, Analyze, Improve, Control Loop<\/li><li>Define, Measure, Analyze, Design, Verify Loop<\/li><li>What is Lean<\/li><li>Added value for the customer, avoidance of waste, continuous improvement, reduction of cycle time<\/li><li>Value, non-value und waste<\/li><li>Waste forms\n<ul>\n<li>Transportation<\/li><li>Inventory<\/li><li>Motion<\/li><li>Waiting<\/li><li>Overproduction<\/li><li>Overprocessing<\/li><li>Defects<\/li><li>Skills<\/li><\/ul><\/li><li>JIT, 5S and Kanban<\/li><li>What is Kaizen\n<ul>\n<li>Kaizen history<\/li><li>Main features of Kaizen<\/li><li>Kaizen pillars<\/li><li>Principles of Kaizen<\/li><li>Kaizen cycle of continuous improvement<\/li><\/ul><\/li><li>Apply Lean Six Sigma and Kaizen in startups, projects and at the IT service desk<\/li><\/ul>","summary":"<p>This course is an introduction to Lean Six Sigma and Kaizen from a Project and IT Service Management perspective.<\/p>\n<p>The content can later be applied well in further certification courses. For example, in the areas of PRINCE2, ITIL or DevOps.<\/p>","objective_plain":"You will have a basic understanding of how Lean Six Sigma and Kaizen works and how to apply it when working on a project or in an IT Service Desk.","essentials_plain":"None","audience_plain":"Employees working in a startup, on projects, or on an IT service desk.","contents_plain":"- What is Six Sigma\n- Define, Measure, Analyze, Improve, Control Loop\n- Define, Measure, Analyze, Design, Verify Loop\n- What is Lean\n- Added value for the customer, avoidance of waste, continuous improvement, reduction of cycle time\n- Value, non-value und waste\n- Waste forms\n\n- Transportation\n- Inventory\n- Motion\n- Waiting\n- Overproduction\n- Overprocessing\n- Defects\n- Skills\n- JIT, 5S and Kanban\n- What is Kaizen\n\n- Kaizen history\n- Main features of Kaizen\n- Kaizen pillars\n- Principles of Kaizen\n- Kaizen cycle of continuous improvement\n- Apply Lean Six Sigma and Kaizen in startups, projects and at the IT service desk","summary_plain":"This course is an introduction to Lean Six Sigma and Kaizen from a Project and IT Service Management perspective.\n\nThe content can later be applied well in further certification courses. For example, in the areas of PRINCE2, ITIL or DevOps.","skill_level":"Intermediate","version":"2.1","duration":{"unit":"d","value":1,"formatted":"1 day"},"pricelist":{"List Price":{"DE":{"country":"DE","currency":"EUR","taxrate":19,"price":950},"AT":{"country":"AT","currency":"EUR","taxrate":20,"price":950},"CH":{"country":"CH","currency":"EUR","taxrate":8.1,"price":950},"GB":{"country":"GB","currency":"GBP","taxrate":20,"price":840},"IT":{"country":"IT","currency":"EUR","taxrate":20,"price":950}}},"lastchanged":"2025-07-29T12:18:17+02:00","parenturl":"https:\/\/portal.flane.ch\/swisscom\/en\/json-courses","nexturl_course_schedule":"https:\/\/portal.flane.ch\/swisscom\/en\/json-course-schedule\/32477","source_lang":"en","source":"https:\/\/portal.flane.ch\/swisscom\/en\/json-course\/mp-lsk"}}