{"course":{"productid":37392,"modality":1,"active":true,"language":"en","title":"ITIL Collaborate, Assure, and Improve (Version 5)","productcode":"ITIL5CAI","vendorcode":"IT","vendorname":"ITIL","fullproductcode":"IT-ITIL5CAI","courseware":{"has_ekit":false,"has_printkit":true,"language":""},"url":"https:\/\/portal.flane.ch\/course\/itil-itil5cai","objective":"<ul>\n<li>Strengthens collaboration and assurance across service management activities<\/li><li>Supports effective governance of service management practices<\/li><li>Improves relationships across internal and external stakeholders<\/li><li>Builds a stronger competitive advantage through a culture of continual improvement<\/li><li>Aligns strategic goals with tactical and operational plans to support business success<\/li><\/ul>","essentials":"<ul>\n<li>ITIL 4 Foundation<\/li><li>Accredited training or Official eLearning<\/li><\/ul>","audience":"<ul>\n<li>Service management and delivery roles (e.g., IT Manager Operations, IT Service Manager)<\/li><li>Service delivery specialists (e.g., IT Operations Specialist)<\/li><li>Process leads (e.g. Relationship Management, Service Level Management)<\/li><\/ul>","contents":"<p>This module provides candidates with an understanding of the key concepts, principles, value, and challenges of five ITIL management practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management. It offers best-practice guidance at both strategic and operational levels to help organizations maximise value from these practices.<\/p>","summary":"<p>A combined module covering the core concepts and application of five ITIL management practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management.<\/p>","objective_plain":"- Strengthens collaboration and assurance across service management activities\n- Supports effective governance of service management practices\n- Improves relationships across internal and external stakeholders\n- Builds a stronger competitive advantage through a culture of continual improvement\n- Aligns strategic goals with tactical and operational plans to support business success","essentials_plain":"- ITIL 4 Foundation\n- Accredited training or Official eLearning","audience_plain":"- Service management and delivery roles (e.g., IT Manager Operations, IT Service Manager)\n- Service delivery specialists (e.g., IT Operations Specialist)\n- Process leads (e.g. Relationship Management, Service Level Management)","contents_plain":"This module provides candidates with an understanding of the key concepts, principles, value, and challenges of five ITIL management practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management. It offers best-practice guidance at both strategic and operational levels to help organizations maximise value from these practices.","summary_plain":"A combined module covering the core concepts and application of five ITIL management practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management.","version":"1.0","duration":{"unit":"d","value":3,"formatted":"3 days"},"pricelist":{"List Price":{"DE":{"country":"DE","currency":"EUR","taxrate":19,"price":1795},"AT":{"country":"AT","currency":"EUR","taxrate":20,"price":1795},"CH":{"country":"CH","currency":"CHF","taxrate":8.1,"price":1795},"SE":{"country":"SE","currency":"EUR","taxrate":25,"price":1795},"SI":{"country":"SI","currency":"EUR","taxrate":20,"price":1795}}},"lastchanged":"2026-08-14T02:17:54+02:00","parenturl":"https:\/\/portal.flane.ch\/swisscom\/en\/json-courses","nexturl_course_schedule":"https:\/\/portal.flane.ch\/swisscom\/en\/json-course-schedule\/37392","source_lang":"en","source":"https:\/\/portal.flane.ch\/swisscom\/en\/json-course\/itil-itil5cai"}}