{"course":{"productid":11286,"modality":6,"active":true,"language":"en","title":"Troubleshooting BIG-IP","productcode":"TRG-BIG-TRBL-INT2","vendorcode":"F5","vendorname":"F5 Networks","fullproductcode":"F5-TRG-BIG-TRBL-INT2","courseware":{"has_ekit":false,"has_printkit":true,"language":"en"},"url":"https:\/\/portal.flane.ch\/course\/f5networks-trg-big-trbl-int2","objective":"<ul>\n<li>Describe the role of the BIG-IP system as a full proxy device in an application delivery network<\/li><li>Set up, start\/restart\/stop, license, and provision the BIG-IP system<\/li><li>Create a basic network configuration on the BIG-IP system including VLANs and self IPs<\/li><li>Use the Configuration utility and TMOS Shell (tmsh) to manage BIG-IP resources and use as a resource when troubleshooting<\/li><li>Create, restore from, and manage BIG-IP archives<\/li><li>Understand and implement troubleshooting methodology to find and resolve issues<\/li><li>View resource status, availability, and statistical information and use this information to determine how the BIG-IP system is currently processing traffic<\/li><li>Use iApps to update BIG-IP configuration<\/li><li>Perform troubleshooting and problem determination activities including using the iHealth diagnostic tool, researching known issues and solutions on AskF5, submitting a problem ticket to F5 Technical Support, and view traffic flow using tcpdump<\/li><li>Understand the tools (ping, netstat, tcpdump, ssldump, WireShark, diff, Kdiff3, Fiddler, BIG-IP logs, etc.) available to use to identify BIG-IP and network issues from bottom to top<\/li><li>List log files available, understand log levels, and use the appropriate files, log levels, and filters for troubleshooting<\/li><li>Use High Speed Logging (HSL) and SNMP trap implementations to perform troubleshooting and problem determination activities<\/li><li>Describe the role of iRules in affecting traffic behavior and how to use them to aid with troubleshooting and problem determination<\/li><\/ul>","essentials":"<p>Students must complete one of the following F5 prerequisites before attending this course:<\/p>\n<ul>\n<li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/en\/course\/f5networks-trg-big-op-admin\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Administering BIG-IP <span class=\"fl-prod-pcode\">(TRG-BIG-OP-ADMIN)<\/span><\/a><\/span> instructor-led course<\/li><li>F5 Certified BIG-IP Administrator<\/li><\/ul><p>The following free web-based courses, although optional, will be very helpful for any student with limited BIG-IP administration and configuration experience:<\/p>\n<ul>\n<li>Getting Started with BIG-IP web-based training<\/li><li>Getting Started with BIG-IP Local Traffic Manager (LTM) web-based training<\/li><\/ul><p>The following general network technology knowledge and experience are recommended before attending any F5 Global Training Services instructor-led course:<\/p>\n<ul>\n<li>OSI model encapsulation<\/li><li>Routing and switching<\/li><li>Ethernet and ARP<\/li><li>TCP\/IP concepts<\/li><li>IP addressing and subnetting<\/li><li>NAT and private IP addressing<\/li><li>Default gateway<\/li><li>Network firewalls<\/li><li>LAN vs. WAN<\/li><\/ul><p>The following course-specific knowledge and experience is suggested before attending this course:<\/p>\n<ul>\n<li>HTTP, HTTPS, FTP and SSH protocols<\/li><\/ul>","audience":"<p>This course assumes that you have successfully completed the Administering BIG-IP course, or equivalent, and have hands-on experience working in a production BIG-IP environment for several months. You should have a solid understanding of the environment in which the BIG-IP is deployed. This course is meant for BIG-IP administrators, network engineers, applications engineers, etc., who will be responsible for troubleshooting problems associated with their BIG-IP system.<\/p>","contents":"<ul>\n<li>Setting Up the BIG-IP System<\/li><li>Reviewing Local Traffic Configuration<\/li><li>Troubleshooting Methodology<\/li><li>Working with F5 Support<\/li><li>Troubleshooting &ndash; Bottom to Top<\/li><li>Troubleshooting Tools<\/li><li>Using System Logs<\/li><li>Troubleshooting Lab Projects<\/li><\/ul>","outline":"<h5>Chapter 1: Setting Up the BIG-IP System<\/h5><ul>\n<li>Introducing the BIG-IP System<\/li><li>Initially Setting Up the BIG-IP System<\/li><li>Archiving the BIG-IP System Configuration<\/li><\/ul><h5>Chapter 2: Reviewing Local Traffic Configuration<\/h5><ul>\n<li>Reviewing Nodes, Pools, and Virtual Servers<\/li><li>Reviewing Address Translation<\/li><li>Reviewing Routing Assumptions<\/li><li>Reviewing Application Health Monitoring<\/li><li>Reviewing Traffic Behavior Modification with Profiles<\/li><li>Reviewing the TMOS Shell (TMSH)<\/li><li>Reviewing Managing BIG-IP Configuration Data<\/li><li>Reviewing High Availability (HA)<\/li><\/ul><h5>Chapter 3: Troubleshooting Methodology<\/h5><ul>\n<li>Step-By-Step Process<\/li><li>Step 1: State the Problem<\/li><li>Step 2: Specify the Problem<\/li><li>Step 3: Map the System<\/li><li>Step 4: Develop Possible Causes<\/li><li>Step 5: Test Theories<\/li><li>Step 6: Iterate Until Root Cause Identified<\/li><li>Documenting a Problem<\/li><li>Putting Troubleshooting Steps to Use<\/li><\/ul><h5>Chapter 4: Working with F5 Support<\/h5><ul>\n<li>Leveraging F5 Support Resources<\/li><li>AskF5.com<\/li><li>DevCentral<\/li><li>iHealth<\/li><li>Leveraging F5 Labs<\/li><li>Working with F5 Technical Support<\/li><li>Running End User Diagnostics (EUD) - Hardware Only<\/li><li>New Platform Diagnostic Tools<\/li><li>Always-On Management (AOM) Subsystem<\/li><li>Requesting Return Materials Authorization<\/li><li>F5&rsquo;s Software Version Policy<\/li><li>Managing the BIG-IP License for Upgrades<\/li><li>Managing BIG-IP Disk Space<\/li><li>Upgrading BIG-IP Software<\/li><\/ul><h5>Chapter 5: Troubleshooting &ndash; Bottom to Top<\/h5><ul>\n<li>Introducing Differences between BIG-IP and LINUX Tools<\/li><li>Troubleshooting with Layer 1\/Layer 2 Tools<\/li><li>Troubleshooting with Layer 2\/Layer 3 Tools<\/li><li>Troubleshooting with Layer 3 Tools<\/li><li>Troubleshooting Network Communication<\/li><li>Troubleshooting Memory and CPU<\/li><li>Troubleshooting with watch<\/li><li>Troubleshooting with Additional tmsh commands<\/li><\/ul><h5>Chapter 6: Troubleshooting Tools<\/h5><ul>\n<li>tcpdump<\/li><li>Wireshark<\/li><li>ssldump<\/li><li>Fiddler<\/li><li>diff<\/li><li>KDiff3<\/li><li>cURL<\/li><\/ul><h5>Chapter 7: Using System Logs<\/h5><ul>\n<li>Configuring Logging<\/li><li>Log Files<\/li><li>Understanding BIG-IP Daemons Functions<\/li><li>Triggering an iRule<\/li><li>Deploying and Testing iRules<\/li><li>Application Visibility and Reporting<\/li><\/ul><h5>Chapter 8: Troubleshooting Lab Projects<\/h5><ul>\n<li>Network Configurations for Project<\/li><\/ul>","summary":"<p>This course gives networking professionals hands-on knowledge of how to troubleshoot a BIG-IP system using a number of troubleshooting techniques as well as troubleshooting and system tools. This course includes lectures, labs, and discussions.<\/p>\n<p>Topics covered in this course include:<\/p>\n<ul>\n<li>Configuration Project<\/li><li>Troubleshooting Methodology<\/li><li>F5 Support<\/li><li>Troubleshooting - Bottom to Top<\/li><li>Troubleshooting Tools<\/li><li>Using System Logs<\/li><\/ul>","objective_plain":"- Describe the role of the BIG-IP system as a full proxy device in an application delivery network\n- Set up, start\/restart\/stop, license, and provision the BIG-IP system\n- Create a basic network configuration on the BIG-IP system including VLANs and self IPs\n- Use the Configuration utility and TMOS Shell (tmsh) to manage BIG-IP resources and use as a resource when troubleshooting\n- Create, restore from, and manage BIG-IP archives\n- Understand and implement troubleshooting methodology to find and resolve issues\n- View resource status, availability, and statistical information and use this information to determine how the BIG-IP system is currently processing traffic\n- Use iApps to update BIG-IP configuration\n- Perform troubleshooting and problem determination activities including using the iHealth diagnostic tool, researching known issues and solutions on AskF5, submitting a problem ticket to F5 Technical Support, and view traffic flow using tcpdump\n- Understand the tools (ping, netstat, tcpdump, ssldump, WireShark, diff, Kdiff3, Fiddler, BIG-IP logs, etc.) available to use to identify BIG-IP and network issues from bottom to top\n- List log files available, understand log levels, and use the appropriate files, log levels, and filters for troubleshooting\n- Use High Speed Logging (HSL) and SNMP trap implementations to perform troubleshooting and problem determination activities\n- Describe the role of iRules in affecting traffic behavior and how to use them to aid with troubleshooting and problem determination","essentials_plain":"Students must complete one of the following F5 prerequisites before attending this course:\n\n\n- Administering BIG-IP (TRG-BIG-OP-ADMIN) instructor-led course\n- F5 Certified BIG-IP Administrator\nThe following free web-based courses, although optional, will be very helpful for any student with limited BIG-IP administration and configuration experience:\n\n\n- Getting Started with BIG-IP web-based training\n- Getting Started with BIG-IP Local Traffic Manager (LTM) web-based training\nThe following general network technology knowledge and experience are recommended before attending any F5 Global Training Services instructor-led course:\n\n\n- OSI model encapsulation\n- Routing and switching\n- Ethernet and ARP\n- TCP\/IP concepts\n- IP addressing and subnetting\n- NAT and private IP addressing\n- Default gateway\n- Network firewalls\n- LAN vs. WAN\nThe following course-specific knowledge and experience is suggested before attending this course:\n\n\n- HTTP, HTTPS, FTP and SSH protocols","audience_plain":"This course assumes that you have successfully completed the Administering BIG-IP course, or equivalent, and have hands-on experience working in a production BIG-IP environment for several months. You should have a solid understanding of the environment in which the BIG-IP is deployed. This course is meant for BIG-IP administrators, network engineers, applications engineers, etc., who will be responsible for troubleshooting problems associated with their BIG-IP system.","contents_plain":"- Setting Up the BIG-IP System\n- Reviewing Local Traffic Configuration\n- Troubleshooting Methodology\n- Working with F5 Support\n- Troubleshooting \u2013 Bottom to Top\n- Troubleshooting Tools\n- Using System Logs\n- Troubleshooting Lab Projects","outline_plain":"Chapter 1: Setting Up the BIG-IP System\n\n\n- Introducing the BIG-IP System\n- Initially Setting Up the BIG-IP System\n- Archiving the BIG-IP System Configuration\nChapter 2: Reviewing Local Traffic Configuration\n\n\n- Reviewing Nodes, Pools, and Virtual Servers\n- Reviewing Address Translation\n- Reviewing Routing Assumptions\n- Reviewing Application Health Monitoring\n- Reviewing Traffic Behavior Modification with Profiles\n- Reviewing the TMOS Shell (TMSH)\n- Reviewing Managing BIG-IP Configuration Data\n- Reviewing High Availability (HA)\nChapter 3: Troubleshooting Methodology\n\n\n- Step-By-Step Process\n- Step 1: State the Problem\n- Step 2: Specify the Problem\n- Step 3: Map the System\n- Step 4: Develop Possible Causes\n- Step 5: Test Theories\n- Step 6: Iterate Until Root Cause Identified\n- Documenting a Problem\n- Putting Troubleshooting Steps to Use\nChapter 4: Working with F5 Support\n\n\n- Leveraging F5 Support Resources\n- AskF5.com\n- DevCentral\n- iHealth\n- Leveraging F5 Labs\n- Working with F5 Technical Support\n- Running End User Diagnostics (EUD) - Hardware Only\n- New Platform Diagnostic Tools\n- Always-On Management (AOM) Subsystem\n- Requesting Return Materials Authorization\n- F5\u2019s Software Version Policy\n- Managing the BIG-IP License for Upgrades\n- Managing BIG-IP Disk Space\n- Upgrading BIG-IP Software\nChapter 5: Troubleshooting \u2013 Bottom to Top\n\n\n- Introducing Differences between BIG-IP and LINUX Tools\n- Troubleshooting with Layer 1\/Layer 2 Tools\n- Troubleshooting with Layer 2\/Layer 3 Tools\n- Troubleshooting with Layer 3 Tools\n- Troubleshooting Network Communication\n- Troubleshooting Memory and CPU\n- Troubleshooting with watch\n- Troubleshooting with Additional tmsh commands\nChapter 6: Troubleshooting Tools\n\n\n- tcpdump\n- Wireshark\n- ssldump\n- Fiddler\n- diff\n- KDiff3\n- cURL\nChapter 7: Using System Logs\n\n\n- Configuring Logging\n- Log Files\n- Understanding BIG-IP Daemons Functions\n- Triggering an iRule\n- Deploying and Testing iRules\n- Application Visibility and Reporting\nChapter 8: Troubleshooting Lab Projects\n\n\n- Network Configurations for Project","summary_plain":"This course gives networking professionals hands-on knowledge of how to troubleshoot a BIG-IP system using a number of troubleshooting techniques as well as troubleshooting and system tools. This course includes lectures, labs, and discussions.\n\nTopics covered in this course include:\n\n\n- Configuration Project\n- Troubleshooting Methodology\n- F5 Support\n- Troubleshooting - Bottom to Top\n- Troubleshooting Tools\n- Using System Logs","skill_level":"Intermediate","version":"16.1","duration":{"unit":"d","value":2,"formatted":"2 days"},"pricelist":{"List Price":{"AE":{"country":"AE","currency":"USD","taxrate":5,"price":1995},"NL":{"country":"NL","currency":"EUR","taxrate":21,"price":1650},"IT":{"country":"IT","currency":"EUR","taxrate":20,"price":1900},"GB":{"country":"GB","currency":"GBP","taxrate":20,"price":1640},"FR":{"country":"FR","currency":"EUR","taxrate":19.6,"price":1900},"DE":{"country":"DE","currency":"USD","taxrate":19,"price":2640},"CH":{"country":"CH","currency":"USD","taxrate":8.1,"price":2640},"AT":{"country":"AT","currency":"USD","taxrate":20,"price":2640}}},"lastchanged":"2025-11-06T13:29:44+01:00","parenturl":"https:\/\/portal.flane.ch\/swisscom\/en\/json-courses","nexturl_course_schedule":"https:\/\/portal.flane.ch\/swisscom\/en\/json-course-schedule\/11286","source_lang":"en","source":"https:\/\/portal.flane.ch\/swisscom\/en\/json-course\/f5networks-trg-big-trbl-int2"}}