Course Overview
When communication becomes difficult and problems arise, accusations, blame and conflicts quickly come along. It may get emotional and often you only realize that something is going wrong when you are already in the middle of it.
Through practical approaches, you will understand not only the symptoms but also the causes of communication problems. Develop the ability to recognize early signs of difficulty, deal with them and find solutions rather than getting stuck in the problem
Who should attend
Specialists and managers from all areas of the company
Prerequisites
- Openness and willingness to reflect on your own communication patterns.
- The desire to improve the quality of your conversations.
Course Objectives
- You reflect your own attitude towards your conversation partners.
- You can create a conducive basis for conversations.
- You can identify problems and conflicts in a timely manner.
- You can handle difficult situations confidently.
Course Content
Perception as the basis of communication
- How reality is being created
- Interpretation and meaning
- Perceptual filters
- Recognize your own values and interests
- My own attitude
Early recognition of difficulties
- Identifying signs of potential communication problems.
- Training in active listening and understanding non-verbal signals
Build and maintain relationships
- Appreciation for myself and others
- Establish credibility and trust
- Restoration of the relationship level
Special features of digital communication
- Restrictions and limits
- Tips for using WhatsApp, Teams, Slack & Co.
Conflicts, blame and escalation
- Master feedback, problem and conflict discussions
- Nonviolent Communication
- Escalate and de-escalate
Self-management
- Remain able to act
- Dealing with frustration and overwhelm
- Get help if I can no longer manage it myself
Implementation in everyday work
- Development of individual action plans to implement your learnings into your everyday life
- Establish regular feedback mechanisms to reflect on progress and make adjustments